UNL Holiday shutdown

Due to the holiday season, many of our Marketplace merchants will not be shipping physical products or some stores will be completely shutdown until staff returns and stores reopen January 3.

NOTE: Keep in mind payment card authorizations for orders during this time could expire for physical product orders before merchant is able to ship.

Customer Service Simulator

$15.00

Availability: Test Review Not Available

Details

SKU	trol-18182896
Test Author	Joines, Richard C.
Purpose	“Designed to identify individuals who can solve problems while projecting responsiveness and sensitivity, and who avoid making common interpersonal errors in dealing with customers.”
Publication Date	1993.
Acronym	CSS.
Note	This test has not been reviewed for the Mental Measurements Yearbook. Reviews will be prepared when the publisher provides review materials.
Publisher	Management & Personnel Systems, Inc.
Publisher address	Management & Personnel Systems, Inc., 157 Twin Peaks Dr., Walnut Creek, CA 94595-1728; Telephone: 800-576-7455; FAX: 925-977-8200; E-mail: mpscorp@value.net; Web: http://www.mps-corp.com
Publisher URL	http://www.mps-corp.com